Privacy Policy

Privacy Policy for JETVIP.com

Introduction
JETVIP respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the JETVIP.com website (the "Site"). It is designed to comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant national laws. In this Policy, "JETVIP", "Company", "we", "us", or "our" refers to JV International LLC (doing business as JETVIP) – the entity operating the Site – and "you" or "user" refers to any visitor or user of our Site.

 

By accessing or using JETVIP.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Site.

 

  1. Data Controller and Contact Information
    For the purposes of GDPR and other applicable laws, the data controller for the personal data processed through JETVIP.com is JV International LLC (JETVIP). Our registered address is 119421 Moscow, Leninsky Prospekt 111, Building 1, Office 24N, Russia​j. We also maintain representative offices in other locations (such as Vienna, Austria and Dubai, UAE) to serve our clients, but all data collected via the Site is managed under the responsibility of the aforementioned legal entity.

 

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, you can contact us by email at privacy@jetvip.com or by phone at +43 664 1405436. (For additional contact options, see Section 9 of this Policy.)

 

  1. Personal Data We Collect
    We may collect and process the following categories of personal data about you:
  • Information You Provide to Us: When you use our "Instant Quote" request form, contact us via the Site, or use any interactive features, we may ask for personal information such as your name, email address, phone number, and details related to your flight request (e.g., departure and destination cities, dates, number of passengers, special requests). If you communicate with us (via email, phone, or online chat), we will collect any information you choose to provide during those communications.
  • Automatically Collected Data: As you interact with our Site, we use cookies and similar technologies to automatically collect certain technical data about your device and browsing actions. This may include your IP address, browser type and version, operating system, referral source, pages viewed, the date/time of your visits, and other statistics. (Please see our Cookie Policy for more details on these practices.) While this data is generally not directly identifying, we treat it as personal data if it can be linked to you.
  • Third-Party Data: We may receive personal information about you from third-party sources in limited scenarios. For example, if you were referred to us by a partner or if you login through a social media account (if such feature is enabled in the future), we might receive basic profile information from them. In all such cases, we ensure that these third parties are legally permitted to disclose such information to us.

We do not knowingly collect sensitive personal data (such as information about health, racial or ethnic origin, political opinions, religious beliefs, or genetic data) through the Site. We ask that you do not send or share such sensitive information with us via the Site. We also do not intentionally collect personal data from children; our services are not directed to individuals under the age of 18.

 

  1. Purposes and Legal Bases for Processing
    We only use your personal data when allowed by law. JETVIP will process your personal data for the following purposes and under the following legal bases:
  • Providing Services and Responding to Requests: We use contact details and flight request information that you submit to us in order to respond to your inquiries, provide you with charter flight quotes, and facilitate the booking of private jet services at your request. This is typically done as a pre-contractual step or for the performance of a contract (GDPR Article 6(1)(b)), since you are requesting a service from us.
  • Customer Service and Communication: If you provide us with your contact information, we may use it to communicate with you about your requested services, to answer questions you have asked, to send confirmations, updates or to follow up on service satisfaction. The legal basis is your consent (if you initiated contact and requested information) or our legitimate interest in ensuring quality service and customer satisfaction (GDPR Article 6(1)(f)).
  • Analytics and Improvement of the Site: We use data collected through cookies and similar tools (e.g., Google Analytics and Yandex Metrica cookies) to analyze how our Site is used, which pages are most visited, what marketing channels are most effective, and to troubleshoot performance issues. This helps us improve our website design, content, and services. Where required by law, we rely on your consent for the use of non-essential cookies (GDPR Article 6(1)(a)). In other cases, we may rely on our legitimate interest in improving our services (GDPR Article 6(1)(f)), but only after ensuring such interest is not overridden by your privacy rights. (You can manage your cookie preferences as described in our Cookie Policy.)
  • Legal Compliance: We may process personal data as necessary to comply with our legal obligations. For instance, we might retain transaction records for tax and accounting purposes (GDPR Article 6(1)(c) – compliance with a legal obligation). If we are legally required to disclose data to authorities (e.g., for customs, immigration, or law enforcement requests), we will process data for that purpose as well.
  • Protecting Our Interests: In rare cases, we may process personal data to establish, exercise, or defend legal claims, to investigate or prevent suspected fraud, security incidents, or violations of our Terms of Use. The legal basis in such cases would be our legitimate interests in protecting our business or complying with laws (GDPR Article 6(1)(f)), or a legal obligation if applicable. For example, if you make a booking through us, we retain the details of that transaction to handle any disputes or issues that may arise later.

JETVIP does not use your personal data for unsolicited marketing communications (such as newsletters or mass email advertisements) without your explicit consent. Since we currently do not run an email newsletter or mass marketing program, you will not receive promotional emails from us unless you specifically opt in to such communications in the future. Should our practices change, we will update this Policy and provide opt-in choices as required.

 

  1. Cookies and Tracking Technologies
    Our use of cookies and online tracking is explained in detail in our separate Cookie Policy for JETVIP.com. In summary, we use necessary cookies to enable the core functionality of the Site and analytics cookies (with your consent) to understand how users engage with our Site. We do not use advertising cookies or share data with ad networks. You have choices to accept or reject non-essential cookies via our cookie consent banner, and you can also adjust your browser settings or use opt-out tools. Please refer to the Cookie Policy for information on the types of cookies we use, the data they collect, and how you can control them.

 

  1. How We Share Your Personal Data
    We value your privacy and handle your personal data with care. JETVIP will not sell or rentyour personal information to third parties. We only share your data in the following circumstances, to the extent necessary for the fulfillment of the purposes described above:
  • With Partner Operators and Service Providers: If you request a private jet charter or related services through us, we will share relevant personal information with third parties who are involved in fulfilling your request. For example, we may share your itinerary preferences and contact details with a selected aircraft operator or aviation partner to arrange the flight, or with ground service providers (e.g., for chauffeured transport or catering) if such services are part of your request. We only share the data that is necessary for the provider to offer their service, and we contractually require these partners to protect your data and use it solely for the intended purpose.
  • With Our Affiliates and Staff: Personal data may be accessed by JETVIP employees or consultants on a need-to-know basis, strictly for the purposes of providing services to you or for internal administrative purposes (such as IT support or billing). All such persons are bound by confidentiality obligations. If JETVIP uses affiliated entities or branch offices in the EU or other regions to assist in service delivery or client support, your data may be transferred to and processed by those affiliates, but always under the direction of JETVIP and in line with this Policy.
  • With Service Providers (Processors): We use trusted third-party service providers to perform certain business functions on our behalf, such as website hosting, data analytics, customer relationship management, or legal and accounting services. These providers may process your data only under our instructions and for the purposes we specify. Examples include our analytics providers (like Google and Yandex) who process usage data, or cloud storage providers that securely store data collected by the Site. We ensure that all such processors are subject to contractual obligations to safeguard your data (Data Processing Agreements) as required by GDPR.
  • For Legal Requirements and Protection: We may disclose personal data to third parties if we believe in good faith that such action is necessary to: (a) comply with a legal obligation or respond to lawful requests by public authorities (including to meet national security or law enforcement requirements); (b) enforce our Terms of Use or other agreements; (c) protect the rights, property, or safety of JETVIP, our customers, or others; or (d) investigate or prevent actual or suspected illegal activities (such as fraud or security breaches). For example, we might have to provide information in response to a court order or subpoena, or to report credit card fraud.
  • Corporate Transactions: In the unlikely event that JETVIP undergoes a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, personal data held by JETVIP may be among the assets transferred to the buyer or new entity. If such a transfer occurs, we will ensure that your personal data remains protected by appropriate privacy safeguards, and we will inform you of any significant changes in data handling.

In all cases where we share your personal data with third parties, we strive to only share the minimum information necessary and to do so securely. We do not allow any third party with whom we share your data (e.g., charter operators, service providers) to use your personal data for their own independent marketing or other purposes unrelated to your requested services.

 

  1. International Data Transfers
    JetVIP serves an international clientele, which means your personal data may be transferred to and processed in countries other than your country of residence. In particular, if you are an EU/EEA resident, please note:
  • Our main operations are based in the Russian Federation, so any data you submit via JETVIP.com may be stored or processed on servers in Russia. Russia is not currently recognized by the European Commission as providing an adequate level of data protection. Therefore, if you are in the EU/EEA, we take additional measures to protect your data during such transfers.
  • We may also transfer your data to partners or service providers in other countries, including countries outside the EU/EEA (for example, to an aircraft operator based in a different jurisdiction, or to IT providers in the United States or other countries). Some of these countries might not have data protection laws equivalent to those in your home country.

Regardless of where your data is processed, we ensure that appropriate safeguards are in place to protect it, as required by GDPR Chapter V. Our measures for international data transfers may include:

  • Standard Contractual Clauses (SCCs): For transfers from the EU/EEA to countries not deemed adequate by the EU, we use the European Commission’s approved Standard Contractual Clauses in our contracts with the data importer to ensure your personal data has a legally enforceable level of protection.
  • Consent: In certain cases, we may rely on your explicit consent for cross-border data transfers. For example, by requesting our services from the EU that inherently require us to send your details to a Russian or other non-EU operator, we will treat that as an explicit consent to the necessary transfer. You have the right to withdraw consent at any time, but please understand this may affect our ability to provide services.
  • Other Safeguards: We continually monitor the legal landscape and may adopt additional safeguards if needed. Where applicable, we may also consider codes of conduct or certification mechanisms once they are available and approved under GDPR.

If you would like more information about the cross-border transfer mechanisms we use or a copy of the relevant contractual protections, you can contact us using the details provided in Section 9.

 

  1. Data Retention
    We will keep your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
  • Enquiry and Booking Data: If you request a quote or information but do not proceed with a booking, we may retain your contact details and request details for a reasonable period (e.g. 12–24 months) in case you have follow-up queries or to keep records of our business inquiries. If you complete a charter booking through us, we will retain your data for the duration of the contractual relationship and thereafter as required by law (for instance, booking records may be kept for a number of years to comply with tax and accounting obligations or to handle potential disputes).
  • Communications: Any communications you have with us (emails, messages) may be retained for a period necessary to administer our relationship, ensure customer service quality, and support our legal interests (e.g., handling complaints). Typically, routine communications are kept for up to 2 years, unless they contain information that needs to be kept longer (for example, instructions related to a booking, which are stored with the booking record).
  • Analytics Data: We generally do not store raw analytics data in personally identifiable form for extended periods. Analytics records in Google Analytics or similar tools are kept as per Google’s standard retention (which can be 14 to 26 months, unless we set a different duration). Such data is typically aggregated, and we do not attempt to re-identify users from it. You can also clear your cookies to remove earlier analytics tracking on your side.
  • Legal Requirements: In some cases, we may need to retain certain data longer if mandated by law. For example, financial transaction records and invoices are usually retained for at least 5-7 years under accounting laws. Likewise, we may keep basic information of customers who have flown with us as required by aviation regulations or governmental requests (e.g., passenger manifests might be retained for a certain time).

When we have no ongoing legitimate need or legal obligation to process your personal data, we will either delete it or anonymize it (so it can no longer be associated with you). If deletion or anonymization is not feasible (for example, because your personal data has been stored in backup archives), then we will securely store the data and isolate it from further processing until deletion is possible.

 

  1. Your Rights
    If you are in the European Economic Area (EEA), United Kingdom, or another jurisdiction that grants data subject rights, you have the following rights regarding your personal data (subject to certain exceptions and limitations under applicable law):
  • Right of Access: You have the right to request confirmation whether we process personal data about you, and if so, to request a copy of the personal data we hold about you, as well as information about how we use it​j. This includes details of the purposes of processing, the categories of data, the categories of recipients, and the envisaged retention period.
  • Right of Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal data we hold about you. We encourage you to contact us if your contact details change or if you notice any errors in the data we have.
  • Right to Erasure: You have the right to request deletion of your personal data in certain circumstances – for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis for processing applies, or if you object to processing and we have no overriding legitimate grounds to continue, or if the data was processed unlawfully. Note that this right is not absolute; sometimes we may need to retain certain information for legal compliance or legitimate interests (see Data Retention above).
  • Right to Restrict Processing: You can ask us to suspend the processing of some of your data in certain scenarios – for instance, if you contest the accuracy of the data (until it is verified or corrected), or if the processing is unlawful but you prefer restriction over deletion, or if you have objected to processing (pending verification of overriding grounds).
  • Right to Data Portability: To the extent that we process your personal data based on your consent or a contract with you, and that processing is carried out by automated means, you have the right to request a copy of such personal data in a structured, commonly used, and machine-readable format, and to transmit that copy to another data controller. For example, you could ask us for the contact and booking information you provided to us in a CSV file.
  • Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis (Art. 6(1)(f) GDPR). If you object, we must stop such processing unless we can either demonstrate compelling legitimate grounds that override your rights and interests, or the processing is necessary for the establishment, exercise, or defense of legal claims. Where your personal data is used for direct marketing purposes (which we currently do not engage in without consent), you can object at any time and we will cease processing your data for that purpose.
  • Right to Withdraw Consent: If we are processing any of your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal, but it will mean we stop the specific processing that was based on consent. For example, if you consented to receive a newsletter, you can unsubscribe and we will stop sending it.
  • Right to Lodge a Complaint: If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with a supervisory authority, particularly in the EU country where you live, work, or where the alleged infringement took place. For instance, if you are in the EU, you may contact your national Data Protection Authority; if you are in the UK, you can contact the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to address your concerns before you approach a regulator, so please consider reaching out to us first.

To exercise any of these rights, you may contact us using the contact details provided in Section 9. We will respond to your request as soon as possible, and within the timeframe required by law (generally within one month, extendable by another two months for complex requests). Please note that we may ask you to verify your identity before taking further action on your request, to ensure that your data is protected from unauthorized access.

 

Also, note that your rights may vary depending on your jurisdiction. If you are not in a jurisdiction that provides the above rights, we will still endeavor to give you appropriate control over your personal data as described in this Policy.

 

  1. Security Measures
    We have implemented appropriate technical and organizational measures to secure your personal data and to protect it against unauthorized or unlawful use and against accidental loss, destruction, or damage. These measures include:
  • Encryption of data in transit (e.g., our Site uses HTTPS to secure the data you input).
  • Firewalls and access controls to our servers and systems to limit access to data to authorized personnel on a need-to-know basis.
  • Regular updating and patching of software and infrastructure to address security vulnerabilities.
  • Employee training on data protection best practices and the importance of security and privacy.
  • An incident response plan to handle any suspected data breaches, including notification to affected individuals and authorities when required.

However, please note that no website or internet transmission is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security of information, especially information transmitted via the internet. You are responsible for maintaining the confidentiality of any login credentials and for restricting access to your computer and devices to prevent unauthorized access to your account information. If you have reason to believe that your interaction with us is no longer secure (for example, if you suspect that your account or personal data has been compromised), please contact us immediately.

 

  1. Links to Third-Party Sites and Services
    Our Site may contain links to websites, plug-ins, or services that are operated by third parties (for example, an integrated map service or a link to our social media pages). If you choose to visit those sites or use those services, please be aware that this Privacy Policy does not apply to any data collected on those external sites. We do not control third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information to them.

 

  1. Updates to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes to how we handle your personal data, we will provide a prominent notice on our Site (such as a banner or pop-up notice) and/or obtain your consent if required by law. The "last updated" date at the end of this Policy will indicate when the latest changes were made.

 

We encourage you to review this Policy periodically to stay informed about how we are protecting the personal data we collect. Your continued use of the Site after any modifications to this Policy will signify your acceptance of the changes, provided that we have obtained any required consents.

 

  1. Contact Us
    If you have any questions, comments, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
  • Email: privacy@jetvip.com
  • Phone: +43 664 1405436 (available 24/7)
  • Postal Address: JV International LLC (JETVIP), 119421 Moscow, Leninsky Prospekt 111, Bldg. 1, Office 24N, Russian Federation

Additionally, if you are located in the EU or UK, you may contact our EU representative at the following address (if we have appointed one), or otherwise direct inquiries to the above contacts and we will route them appropriately.

 

JETVIP is committed to resolving any complaints promptly and efficiently. We greatly appreciate your feedback and the opportunity to address any issues directly.

 

Last Updated: [29.04.2025]